Terms of service

1. Agreement

These terms govern your use of the BrixNodes storefront, client area and VPS services. By creating an account, requesting an invoice or using a server, you agree to them. If you do not agree, do not use the service.

2. Accounts

You must provide accurate account details and keep your credentials secure. You are responsible for activity under your account. One person or organisation per account unless we agree otherwise in writing.

3. Orders, invoices and payment

• Orders are created in our FOSSBilling client area. An order is only confirmed once its invoice is paid and marked as paid by our team.
• During the launch phase, payment is verified manually in our Discord server. We may ask for proof of payment or additional verification. Never send card numbers or wallet seed phrases in Discord.
• Prices are in US dollars and exclude any applicable taxes, duties or payment-network fees. We may change prices for future billing periods; active invoices keep the price shown at purchase.
• Provisioning starts only after payment is verified. If payment cannot be verified, we may cancel the invoice and release the reserved capacity.

4. Acceptable use

You may not use BrixNodes to:

• break any law, infringe rights, or host content that is illegal in the server's jurisdiction;
• send spam, run phishing or malware, or attack third parties (including DDoS, scanning or credential attacks);
• evade abuse controls, compromise other systems, or interfere with our network and other customers;
• resell or sublet the service in a misleading way without our written consent.

We may suspend or terminate a server that violates these rules, with notice where practical. No refund is due for removed abusive services.

5. Service levels and maintenance

We aim for high availability but do not offer an SLA or service credits during the launch phase. Scheduled maintenance and upstream provider incidents may cause downtime. You are responsible for your own backups, monitoring and redundancy. Do not keep the only copy of important data on a single VPS.

6. Cancellations and refunds

You can cancel from the client area or by opening a ticket. Services run until the end of the paid period unless terminated for abuse. Refund requests are reviewed case by case, generally within 72 hours of your first payment; unused time may be refunded at our discretion. Payments already forwarded to upstream providers may be non-refundable.

7. Liability

To the maximum extent permitted by law, BrixNodes is not liable for indirect or consequential loss, lost profits, or lost data. Our total liability for any claim is limited to the amount you paid for the affected service in the billing period giving rise to the claim. Some jurisdictions do not allow these limits, so parts of this section may not apply to you.

8. Changes and contact

We may update these terms as the service evolves. Material changes will be announced through the client area or Discord. Questions? Email support@brixnodes.bond or open a ticket in our Discord server.